Managed Service Provider: who is it? What does it do? Why is it beneficial?

A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure, usually on the basis of a contract/subscription of varying duration. This model contrasts with ‘break/fix’, i.e. support that is provided ‘on call’, i.e. only in the event of faults or problems being reported, on the basis of a sliding scale…